Digital literacy varies significantly across the population, with many Australians lacking the skills to fully participate in digital life. Education programs for older Australians and other groups with lower digital capability have expanded, supporting skill development. The increasing complexity of digital services means that digital literacy support must be ongoing rather than one-off.
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The implications of digital exclusion extend beyond inconvenience, with access to services, employment opportunities, and social connection increasingly dependent on digital capability. Those unable to use digital services face growing disadvantage, making digital inclusion a priority for social equity. The COVID-19 pandemic highlighted the importance of digital inclusion, with lockdowns making digital access essential for education and work.
Looking ahead, digital inclusion will remain a priority as society becomes increasingly digitised. The achievement of universal digital participation requires continued investment in connectivity, affordability, and digital literacy programs. The costs of exclusion, in both human and economic terms, justify ongoing attention to digital inclusion across Australia.
